Service Level Agreement (SLA)
At International Information Technology Company, we are committed to delivering reliable hosting services with the highest possible level of availability and performance for our customers.
Uptime Guarantee
We guarantee a monthly uptime of 99.9% for our Shared Hosting and Virtual Private Server (VPS) services, excluding the circumstances listed under the exclusions section below.
Service Credits
| Actual Monthly Uptime | Service Credit |
|---|---|
| 99.9% – 99.0% | 10% of the monthly service fee |
| 99.0% – 95.0% | 25% of the monthly service fee |
| Below 95.0% | 50% of the monthly service fee |
Compensation is provided as Service Credit applied to the customer's account for future renewals or purchases. It is not redeemable for cash.
Exclusions
- Scheduled maintenance announced in advance whenever reasonably possible.
- DDoS attacks, force majeure events, or circumstances beyond our reasonable control.
- Failures caused by third-party infrastructure providers.
- Customer-side configuration errors, software issues, or misuse of the service.
- Downtime resulting from customer-requested maintenance or changes.
Claiming Service Credit
يعد الرصيد التعويضي هو التعويض الوحيد عن أي إخلال باتفاقية مستوى الخدمة، ولا يجوز أن يتجاوز 50% من قيمة الاشتراك الشهري، ولا يمكن استبداله بمبلغ نقدي.
Additional Information
International Information Technology Company reserves the right to verify uptime using its official monitoring systems. All compensation decisions are based on these monitoring records.